Customer Flow Chart
This flow chart provides a glimpse of the process for any carport/garage customer from start to finish. Our goal is not only to provide customers with a high quality unit, but to also provide an enjoyable experience throughout the entire process.
Sales Phase
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Customer meets with dealer to obtain pricing/quote
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Customer agrees on price and places downpayment
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Dealer sends paperwork to SteelCraft
Production Phase
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Regional Manager groups units according to urgency, location, and subtotal
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Regional Manager contacts customers to ensure the unit is ready to be received (permits obtained, concrete poured, site ready, no paperwork issues, no revisions wanted)
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Regional Manager places group into production phase (each unit in the group will be built specifically according to the paperwork)
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Regional Manager sends the group to the Plant Manager for it to be placed into production
Confirmation Phase
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Regional Manager reviews customer paperwork
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Regional Manager contacts customer to confirm all items are correct
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Regional Manager goes over terms and conditions and explains that the next phase will be production
Scheduling Phase
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Customer's unit finishes production
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Regional Manager contacts customer to inform them that the production phase is complete
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Once a crew is determined for their group, Regional Manager will inform customers of approximate load date by the install crew
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Regional Manager will contact customers once the group is loaded and inform them of the estimated installation date
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Customers should be ready to receive a call from the installation crew leader (crew lead will provide exact date/time they will begin the unit)
Installation Phase
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Crew leader will contact customers to schedule specific date/time that unit will begin
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Install crew completes unit and ensures customer satisfaction
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Customer signs certificate of installation provided by crew (any notes customer would like to add can be added to the certificate)
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Crew leader meets with install supervisor to provide payments and paperwork and once completed, install supervisor will provide the check to the crew lead
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Install crew will clean up the work area and take pictures of the completed unit (certificate and pictures are used to ensure unit is completed for each customer in a satisfactory manner)
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